Your satisfaction is guaranteed and is our number one priority!
Please do not hesitate to contact us with any questions, concerns, or special orders.
your item arrives you feel you want to return it, contact us and we will provide
you with a return address. Please ship your item back to us with-in 7 days. We
do not pay for return shipping. Please
include the original packing slip and a brief note describing your reason for
the return. Once the merchandise is
received in "as new" condition we will issue a refund for the item
and any taxes paid. We do not refund shipping costs.
We always strive to find the most cost-effective and convenient method to get your purchase to you. We do not make money on shipping.
Shipping charges include postage, insurance, packing materials, labor and delivery.
Please make sure to double check your shipping address. We ship to the address you provide and therefore, cannot accept responsibility for misdirected packages. If a package is returned to us undelivered for any reason, you will be responsible for additional shipping costs. We will reship your package once payment is received.
For USA Customers:
Items will be shipped USPS Ground delivery time varies 3 -9 days. You will be notified when your item has been shipped and you will be provided a tracking number.
For International Customers:
Items will be shipped USPO International. Delivery times vary. You will be notified when your item has been shipped and you will be provided a tracking number.
We love our international customers but cannot be responsible for any customs or duties that may be charged by your country. Please familiarize yourself with your country's policy before ordering. Be advised that any customs, taxes or fees are the responsibility of the you the buyer. Each country has a specific policy regarding taxes and custom fees. If your purchase is returned because the customs fees were not paid by you, you will only be credited the original purchase price, not the shipping, and only after we receive the product back. If you want the product reshipped back to you, additional shipping charges will apply. These fees are your responsibility to pay, upon receiving your product.
Buyers can choose to make shipping arrangements themselves. We will have your item(s) packaged and ready for pick up by your selected company on an agreed to date. Please message us prior to purchase, so we can remove shipping fees for you.